London Attack on 22nd March 2017

London attack in Westminster on 22 March 2017, 2.40pm local time
(posted 1pm on 23 March 2017, NZDT)
Around 2.40pm on Wednesday, 22 March 2017, London time, a man drove onto the footpath of Westminster Bridge, striking numerous pedestrians before smashing into the perimeter wall outside Parliament. He then attacked and killed a police officer before being killed himself. At least two other victims have died with reports of around 20 more injured.
The public are asked to monitor the media and follow advice of local authorities, including avoiding areas around Parliament Square, Whitehall, Westminster and Lambeth Bridge and several nearby tube stations. Also, monitor advice provided by the Ministry of Foreign Affairs and Trade (MFAT).
Emergency Assistance and Contacts
If you have an emergency, please contact our Emergency Assistance team, 24 hours a day, on +61 2 9234 3123 or +61 2 8256 1523 or by email at For further information and assistance, contact:
New Zealand High Commission                                      Phone: +44 20 7930 8422; Fax: +44 20 7839 4580
New Zealand House, Second Floor                                email:
80 Haymarket, London, UK SW1Y 4TQ                         Website:
Fax: +33 1 45 01 43 44
MFAT / Safe Travel                                                   
Phone:                                                                                   04 439 8000 (in NZ); or +64 4 439 8000 (if overseas)
Policy Coverage:
Medical and Medical Evacuation – For those travellers issued with a policy prior to the occurrence of this event, medical expenses and medical evacuation cover are available. If you have been injured, contact our Emergency Assistance team on +61 2 9234 3123 or +61 2 8256 1523 for assistance.
Cancellation/Rearrangement, Travel Delay, Special Events – Unfortunately, an act or threat of terrorism is excluded by the policy, as is a change of mind. If you wish to change your travel plans, contact your travel providers directly for assistance.
Cover shall apply per the terms and conditions outlined in the Product Disclosure Statement (PDS).
Any Questions?
Please contact TID Customer Service on 0800 843 843 or +61 2 8263 0483 or via our website at
Claims Information
In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. To lodge a claim, complete the TID claim form available from TID Customer Service or the TID website at